We truly believe in our products and use only the highest quality of methods and materials. All our merchandise is truly unique, designed by us, in small batches, by the best artisans in the world (most who hold royal warrants). We believe that you will love our products as much as we do!
But sometimes things don’t quite work out. We get it, it's okay to change your mind. In the unfortunate circumstance that you need to return or exchange your item please email firstname.lastname@example.org and we will be sure to assist.
Retail merchandise from the shop that is returned within 30 days may be exchanged for merchandise of equal value or store credit. Please note that items must be returned in their original packaging, unused, unaltered, in the same state they were received--without damages, blemishes, alterations, or signs of wear.
How much does shipping cost? We are pleased to offer FREE SHIPPING on all domestic orders over $100.00 (USD). Orders under $99.00 will be charged a flat rate $10.00 shipping fee.
When will I receive my order? In most cases your order will be packaged and shipped the same day when placed before 6:00PM EST Tuesday through Saturday. All orders placed after 6:00PM EST, or on Sunday/Monday will be sent out the following business day.
We use the best shipping method available based on your location and send either USPS Priority Mail (1-3 Business Days) or FedEx Ground (1-5 Business Days), unless otherwise specified.
What if I need my items sooner? If you would like overnight or expedited delivery please make a note at checkout along with your contact number and we will do our best to accommodate. Please note overnight or expedited delivery may incur an additional charge. We will contact you with an exact price and for additional payment if needed once your order is received.
Does Duncan Quinn ship internationally? We offer international shipping to all 195 countries across the globe using FedEx or DHL.
How much is International shipping? We offer a flat $75.00 shipping rate on all international orders under $500.00. Orders over $500.00, because of the additional weight and value, are offered with a flat rate shipping fee of $150.00.